So when an SNCF train is late 30 minutes or longer you get a voucher that you send in for some kind of a refund. This happened to me about a month ago and today I received a letter from SNCF. But not with a refund.
Instead it was a letter informing me that they had the pleasure to have received my letter (it was a form I filled out in block letters) but treating such a request was not within their competences. The office I actually wanted to contact is "Horaire Garanti" as stated on in the fine print when I bought my ticket or on their website. Consequently they have forwarded my request to the proper office.
Then she begged to believe her that I had the assurance of her highest consideration.
It is by far the most polite letter I have ever received telling me I've made a boo boo. Scratch that, this is by far the most polite letter I have ever received.
Except I didn't make a mistake. Actually I couldn't have because it was SCNF that gave me the form along with the self addressed envelope when I got off the train. That's right a self addressed envelope. Didn't even need a stamp. All I had to do was drop it in the mailbox.
So SCNF made the mistake. What's that you say? Everyone makes mistakes. Yes but the same thing happened to me last year. Got a self addressed envelope from SNCF, mailed it in, got a letter back from SNCF saying I had the wrong address.
So really what this poor woman is saying is "Please stop sending us these requests we don't handle them but I'm going to say it in the most polite way possible because I know it's not your fault, it's our fault."
Not sure what to do next time. Do I disregard the pre-paid self addressed envelope if it does not match the address found in the fine print of my ticket/customer policy stated online and mail it into the right address saving this woman from yet another mail she had to forward and a letter informing me politely of her actions?
Better yet, maybe I should just write the following letter to her:
Dear Madam,
I had the pleasure of receiving your letter. However the party you would like to address is actually your own employer SNCF as it was SCNF that sent my request to your office. I would forward your letter to them but I would need the right address which may prove difficult since it seems as though even SNCF has difficulty getting their own address correct.
I beg you to believe me that you have the assurance of my highest consideration.
Kelly
Monday, August 29, 2011
Thursday, August 25, 2011
Saturday, August 6, 2011
jogging
So after a long weekend at the beach with the bf, I got home from work and immediately started to do the million of things one has to do after a long weekend involving sand and gluttony (laundry and jogging).
In between getting dressed for jogging and putting clothes in the wash I was also straightening up the apartment and taking things out of the fridge in preparation for dinner when the doorbell rings. Knowing it's the bf (we're both too lazy to fish out our keys) I grab a pair of his pants to ask him if he wants to wash it. As I open the door I have a pair of maybe dirty pants in my hand.
In his hands are roses, red.
"Why do you have that?" I said, pantless.
He pulls out a little box, wrapped.
The rest is blurry except for 3 things:
1. The thought "Am I really getting proposed to in my underwear? (in a non-sexy way)"
2. The 5 minutes it took to unwrap the box to see if it was in fact a proposal (in a "am I getting proposed to" scenario this feels a lot longer)
3. A proposal, in French
Along with 3 realizations:
1. Yes, you are getting proposed to your underwear!
2. Despite this when someone proposes to you, it's an actual question and you should answer it, outloud.
3. However saying "I have to think about it" in order to be funny or lighten the mood isn't and doesn't.
Afterwards the bf, now fiancé, puts his arms around a very shocked me and begins our first conversation as an engaged couple:
Him: So... do you want to go jogging?
Me: Um... maybe we should go celebrate? I'll go put on some pants.
In between getting dressed for jogging and putting clothes in the wash I was also straightening up the apartment and taking things out of the fridge in preparation for dinner when the doorbell rings. Knowing it's the bf (we're both too lazy to fish out our keys) I grab a pair of his pants to ask him if he wants to wash it. As I open the door I have a pair of maybe dirty pants in my hand.
In his hands are roses, red.
"Why do you have that?" I said, pantless.
He pulls out a little box, wrapped.
The rest is blurry except for 3 things:
1. The thought "Am I really getting proposed to in my underwear? (in a non-sexy way)"
2. The 5 minutes it took to unwrap the box to see if it was in fact a proposal (in a "am I getting proposed to" scenario this feels a lot longer)
3. A proposal, in French
Along with 3 realizations:
1. Yes, you are getting proposed to your underwear!
2. Despite this when someone proposes to you, it's an actual question and you should answer it, outloud.
3. However saying "I have to think about it" in order to be funny or lighten the mood isn't and doesn't.
Afterwards the bf, now fiancé, puts his arms around a very shocked me and begins our first conversation as an engaged couple:
Him: So... do you want to go jogging?
Me: Um... maybe we should go celebrate? I'll go put on some pants.
Subscribe to:
Posts (Atom)